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Frequently Asked Questions 


General Event Information:

Donation Receipts

Donations Tracking Form

Team Gift Distribution Form

Minor Walker Waiver


Registration Fees, Prizes and Fundraising Minimums:

Aim high!  Last year's walkers raised an average of $150 per person!

To receive a Walk MS 2014 t-shirt, the minimum fundraising amount is $125.  One t-shirt per person please.

Additional prizes are awarded based on fundraising levels.  More information will be posted soon!

The Top 50 fundraisers for Walk MS 2014 will be a part of the "Elite 50 Club," and will receive special benefits and recognition at next year's Walk MS event.

For information on how to fundraise, including helpful tips and tricks, click here for Fundraising Ideas.



Donations can be made online at

If your donors prefer to mail their donations, checks can be made payable to National MS Society (or NMSS) and mailed to:

National MS Society
Mid Florida Chapter
2701 Maitland Center Pkwy. Suite 100
Maitland, FL 32751

Please include a deposit slip noting your name and team name (if applicable) so that we can credit the donations in the right spot.  If you do not attach a deposit slip, please write the participant's name on each check.



What are matching gifts?
Matching gifts are an easy way to boost your fundraising and earn great prizes. Many companies offer a matching gift program to encourage employees to contribute or volunteer their time to charitable organizations.  Check to see if your company has a maching gift program. Although the process for matching gifts varies at each company, most programs match contributions dollar for dollar. Some will also provide funds for volunteer hours.

How can I submit a matching gift?
Please check with your company's HR department to learn how they would like you to submit a matching gift. The process and program is unique to each company. There are three common ways to submit a matching gift donation: 
1) paper form with your check donation or after an online donation has been made
2) online form through your company portal after the donation was made
3) company donation portal.

Please confirm with your company to for the proper process to submit a matching gift.

How can I ensure my matching gift is submitted correctly?
When submitting a company matching gift, or encouraging your donor to do so, please ensure you are submitting the gift to the National MS Society, Greater Delaware Valley Chapter in Philadelphia, Pa.

How can I confirm my submitted matching gift form was received and entered?
Once a matching gift form/notification is received by the Mid FL Chapter it will be entered into your Walk MS account for year the donation was made. The matching gift will be entered as an ‘offline unconfirmed’ gift until money for the matching gift is received from the company. The Name of the donation will appear as: Company Name, Matching(Company(Donors Name Matching Gift)).

Entry example: Johnson & Johnson Matching Gifts Program, Matching (Johnson & Johnson(John Smith Matching Gift)).

I thought I submitted a matching gift, but do not see it showing in My Account.
Please contact us at 407-478-8882 or to follow up on your matching gift submission.

How long does it take for Walk MS to receive the matching gift money and mark my matching gift donation confirmed?
This process and timeline varies for each company. Some companies cut checks quarterly and some yearly.  Please check with your company regarding their process and practices.

Can my matching gift be used for next year’s Walk MS campaign?
No, matching gifts can only be applied to the same year the contribution was credited.



I've participated in Walk MS before, but don't remember my username and password.  How do I retrieve it?

Click here to retrieve your password.  Follow the steps to have your username and/or password e-mailed to you.

Please remember that your username and password are case sensitive.

Still having trouble logging in?  Please e-mail Lisa Romero at or call 407-478-8882 for assistance.

How do I change my username, password, e-mail address, etc?

First, login to the site using your current username and password.  Once logged in, you will see a gray box at the top of the page that says, "Welcome, __________!"  Directly below this is "Click here to edit your account."  Follow this link to edit your account: you will be able to update your username, password, e-mail address, physical address, phone number, etc.  All changes made to your account are active immediately.

There is also a link to "Edit my Profile" on the green left-hand navigation bar. 

Both options are only available if you are logged in.

How do I unsubscribe from Walk MS e-mails?

Towards the bottom of each e-mail message that you receive, there is a link stating, "Click here to Unsubscribe from this e-mail message."  Click this link and follow the instructions given to unsubscribe.



Click here for a Step-By-Step guide to using the Participant Center!

Click here for a Participant Center How-to Video!

What is a Participant Center?

The Participant Center is an online tool for you to use to make the most of your fundraising!

Once you sign up for Walk MS, a Participant Center is automatically created for you.  You access it by signing into our website with your username and password, then following the link at the top of the page or in the green navicational bar to "My Participant Center."

Included with the Participant Center is your own Personal Page, a Walk MS webpage you can customize with photos, text, and even a blog!

The Participant Center also includes an address book and e-mail tool, so you can e-mail your friends and family to join you at Walk MS or to support you by making a donation.  Several suggested messages are already included to get you started.

You can also track your fundraising progress and e-mail thank you notes to your donors!

Log into your Participant Center here.

By default I have a Personal Page.  Do I have to change it?

A default Personal Page is already set up for you with basic information about Walk MS.  You do not have to change it, but it is recommended -  a compelling personal page attracts and engages your supporters!  While you can spread the word using customized e-mails, your personal campaign page can be your own creative expression of your commitment to Walk MS. 

You can customize your page by selecting the style, colors and layout that work best for you, uploading your own photos, personalizing the text, choosing status indicators and even posting a blog to keep everyone up-to-date on your progress!

What is the difference between making my Personal Page "Public" or "Private"?

By default, your Personal Page is "Public," meaning your name will appear in the Participant search list and anyone accessing the site will be able to view your page and donate to you.

Setting your Personal Page to "Private" means that your name will not appear in the Participant search list, and only people you personally invite to your page (by e-mailing them or giving them the link) will be able to view your page and donate to you. 

If your Personal Page is "Private," your name and fundraising totals will also not show on Team Personal Page Rosters.

You can change your Personal Page from "Public" to "Private" (and vice-versa) by logging into your Participant Center, then clicking the link on the right that says "Make My Donation Form Public" or "Make My Donation Form Private."

How do I change my personal Fundraising Goal?

First, you will need to login to your Participant Center.  On the right side of the Participant Center home page, there is a box that says, "Update my Fundraising Goal."  Simply type your new goal into the box, press the "Update Goal" button, and you're set!

How do I change the Team Page, Team Name or Team Fundraising Goal?

Only the Team Captain has the ability to change the Team Personal Page, Team Name or Team Fundraising Goal.  The Team Captain will need to login to his or her Participant Center and click the "My Team" button on the top right.  From this page, the Team Captain can update the Team's Personal Page and change the Team Name or Fundraising Goal.

There is also a link to "Update Team Information" on the Team Captain's Participant Center Home Page.

How can I see who has donated to me?

Login to your Participant Center, then click the "My Progress" tab on the upper right.  This page will allow you to view your donor list, amounts donated, etc.

I have received checks and/or cash from donors.  How do I add them to my fundraising total?

Entering "offline" check and/or cash donations into your Participant Center is optional, but gives you a current overview of your fundraising total.  Checks and cash do not need to be entered before they are submitted to the National MS Society.  Once we receive your donations, we will manually enter the information into your Participant Center, and your fundraising total will be updated accordingly.

Follow these steps if you would like to record check and/or cash donations in your Participant Center:

Once logged into your Participant Center, click on the "My Progress" button.  Above the graph of your progress, there is a link to "Enter Gifts Received Offline."  Follow this link to the Offline Gift entry page.

Enter the donor's name and address and e-mail address if available.  We use this information to send receipts for their donations.

Enter the gift amount, whether it is cash or check and the check number if applicable.

The "Name for Gift List" refers to the fundraising scroll (a list of your donors and their donation amounts) that appears on your Personal Page.  For example, if Jane Doe makes a donation, but you type "Aunt Jane" in the "Name for Gift List," "Aunt Jane" will appear on your fundraising scroll.

After saving, the donation amount will be added to your fundraising total, and will be viewable on the "My Progress" page as an "Unconfirmed" donation.  Then turn in the cash and/or checks to the National MS Society.  Once we receive the donations, we will "confirm" them.

Donations can be mailed to us or turned in the day of the event.  Checks should be payable to National MS Society (or NMSS), and can be mailed to:

National MS Society
Mid Florida Chapter
2701 Maitland Center Pkwy. Suite 100
Maitland, FL 32751

Please include a deposit slip noting your name and team name (if applicable) so that we can credit the donations in the right spot.  If you do not attach a deposit slip, please write the participant's name on each check.


Have a question not answered by this list?

Please e-mail or call 407-478-8882

and we will be happy to answer it for you!


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Live Events

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